African Great Lakes Initiative Report on Observation of March 2013 Kenyan National Elections
By Kathy Ossmann Reported on April 6, 2013
Executive Summary
African Great Lakes Initiative (AGLI) and Friends Church Peace Teams (FCPT) were among several organizations which were accredited to observe Kenya’s national election on March 4, 2013. This observation was part of a peace building strategy to prevent election violence. Using a grassroots approach, we trained observers in several areas of western Kenya and assigned them to polling stations in their local communities.
Our observers reported that the conduct of the election varied considerably from station to station. In 19 of 83 (23%) polling stations there were no problems reported. However, some significant problems were noted in others. Overall we found IEBC irregularities including the failure of electronic systems in 34 stations (41%), inappropriate agent behavior in 11 (13%) and overt bribery in six (7%). In four polling stations our observers saw IEBC clerks issue multiple ballots for the presidential race which is clearly fraudulent. One of these stations also had 23% more presidential votes than in the other five races, yet as far as we know, those votes were still added to the national totals. Looking at the pervasive problems with IEBC manual and automated procedures leads us to the conclusion that fraud on a wide scale could have easily happened and most likely did. At a minimum we recommend that a thorough audit of the election process be conducted.
Background
On March 4, 2013 Kenya conducted national elections governed by the constitution adopted in 2010 and subsequent parliamentary acts. The Independent Electoral and Boundaries Commission (IEBC) formed under that constitution was responsible for conducting the election. Its mission is “to conduct free and fair elections and to institutionalize a sustainable election process”. Passage of the new constitution and establishment of the IEBC were responses by Kenyans to the ethnic-fueled violence following the election in December 2007. Much attention has been given to the prevention of violence in the 2013 elections.
African Great Lakes Initiative (AGLI) and Friends Church Peace Teams (FCPT) were among several organizations with election observers accredited by the IEBC. Others included the Carter Center, the European Union, the African Union, the National Council of Churches in Kenya (NCCK), Quaker Peace Network-Africa, Turning the Tide, and a consortium of Kenyan civil society called Elections Observation Group (ELOG).
Voting occurred at polling stations for each election ward. The stations for larger wards had multiple streams, each with its own set of ballot boxes and IEBC officials. The standard IEBC staffing for a stream included a Presiding Officer (PO), Deputy Presiding Officer (DPO) and 6 clerks covering queue control, Electronic Validation of Identity (EVID), manual register check, issuance of ballot papers, assistance for voters who could not vote on their own, assistance with ballot boxes and inking of a finger on the left hand.
In addition to accredited observers, IEBC regulations allowed one agent for each political party to observe each polling station/stream. The Code of Conduct for agents required that they not interfere or intervene in the voting process. Further, no campaigning was allowed in or within 100 meters of a polling station. Agents who observed the counting were required to sign the official vote total forms (Forms 34 and 35) or to issue formal complaints if they did not agree with the totals.
In November 2012 IEBC re-registered all Kenyan voters (over 14 million) using a Biometric Validation Registration (BVR). The registration process included capture of each voter’s fingerprints and photograph. The intent was to produce a register of voters without duplication. At the polling stations, EVID kits were planned for validating the thumbprint of each voter against the register on election day.
Approach
For AGLI/FCPT, election observation was part of a larger strategy to prevent election violence in western Kenya that included alternatives to violence and trauma healing workshops, citizen reporters throughout the election cycle beginning prior to the registration of voters, and civic and voter education. These peace building and monitoring activities began three years prior to the elections because many election problems have their roots in actions which occur well before the voting. Citizen reporter training, for example, began in mid-2012 and continued until the end of the year with a total of 1208 trained. Throughout this period, AGLI/FCPT coordinated with other Quaker organizations having similar goals and complementary activities including Change Agents for Peace, International; Turning the Tide; and the Friends Theological College.
AGLI/FCPT focused violence prevention efforts on areas of western Kenya that had experienced violence in 2008 and, because of diverse ethnic populations, were susceptible to recurring violence in 2013. These included Turbo Constituency in Uasin Gishu County, Mount Elgon Constituency in Bungoma County, Vihiga Constituency in Vihiga County, and several constituencies in both Nandi and Kakamega counties. One location in Nyanza County was also included, not because of possible violence, but simply because we have a long-time lead facilitator who lives there.
AGLI/FCPT submitted names of 265 observers who were accredited by the IEBC. In day-long sessions observers were trained on the Code of Conduct for aspirants and political parties; processes for voting, counting and tallying; information in the “Guidelines and Code of Ethics” booklet IEBC provided for observers; and procedures for documenting and reporting observations. Upon completion of the sessions, 259 trainees received their IEBC badges and FCPT t-shirts and caps to wear for identification on election day.
Unlike other observer groups, AGLI/FCPT used a grassroots approach. Except for 3 international observers, all volunteers were Kenyans living in the focus areas. Wherever possible, observers were assigned to the polling station in which they had registered. This allowed them to vote and also meant that they were familiar with the IEBC clerks, agents and voters in that location. When we had enough in a single location, pairs of observers worked each stream at the polling station. Also contrary to other observer groups, AGLI/FCPT observers were not paid an allowance or provided with meals. This was possible since they were in polling stations near their homes and it ensured a high level of commitment to the process.
We also trained 1030 community observers, many of whom had been serving as citizen reporters, to observe the areas outside of polling stations and throughout their communities. These community observers reported through a call-in center (CIC) via SMS text messages. The CIC had been in use since we initiated citizen reporting in mid-2012. A total of 53 messages pertaining to the election came into the CIC (see Appendix B). Our CIC Coordinator managed these messages using SMSFrontline software which allowed us to keep the identity of the reporter confidential. This choice was made out of a concern for the safety of our citizen reporters/community observers. Consequently, unless the reporter included their location in a message, it is not possible to correlate every message with a polling station.
A total of 104 completed observation forms have been turned in from 112 observers who worked in 83 polling station/streams. The following table shows the breakdown for each county.
Locations of Observers and Polling Stations
|
County
|
Constituency
|
Number of Observers
|
Number of Polling Stations/Streams
|
| Bungoma |
TOTAL
|
43
|
31
|
| |
Mount Elgon |
43
|
31
|
| Kakamega |
TOTAL
|
39
|
26
|
| |
Lugari |
21
|
12
|
| |
Lurambi |
1
|
1
|
| |
Mumias East |
16
|
12
|
| |
Shinyalu |
1
|
1
|
| Nandi |
TOTAL
|
9
|
8
|
| |
Aldai |
4
|
4
|
| |
Chesumei |
2
|
2
|
| |
Emgwen |
2
|
1
|
| |
Tinderet |
1
|
1
|
| Nyanza |
TOTAL
|
1
|
1
|
| |
Gem |
1
|
1
|
| Uasin Gishu |
TOTAL
|
19
|
14
|
| |
Turbo |
19
|
14
|
| Vihiga |
TOTAL
|
2
|
3
|
| |
Vihiga |
2
|
3
|
Findings
In general our observations indicate that the quality of the election process varied greatly between polling stations and even between streams in a single polling station. This aligns with nation-wide reports of other organizations and the media. Factors in this variance were the leadership skills of the Presiding Officer (PO) and Deputy Presiding Officer (DPO), the competence of the IEBC clerks, and whether the EVID and electronic submission systems worked. While a number of stations we observed reported no problems, the majority of our observers found at least one at their assigned station. The problems can be grouped under three categories (in order of frequency observed): IEBC irregularities, inappropriate agent behavior, and bribery. The list of problems reported, grouped by category, can be found in Appendix A.
Polling Stations with No Problems
To begin with the positive reports, our election observers noted that 19 of 83 polling station/streams (25%) had no problems. In these stations all processes described in the IEBC booklet for observers were executed as planned including the EVID and electronic transmission of presidential results. Additionally, 21 of 53 SMS messages received by the CIC indicated no problems in and around polling stations. Of these SMS messages, 13 mentioned polling stations which were not covered by our accredited observers.
A total of 43 stations had people waiting in queues at closing time. The number at each station ranged from 1 to 150 with an average of 24. Tegat Primary School in Emgwen Constituency was the largest with 150. The second longest queue was Madengo Primary School in Lugari District with 100. All others were less than 100. All polling stations allowed those who were waiting to vote. Additionally, all polling stations which had delays in the start of voting remained open an equivalent amount of time at the close of voting.
IEBC Irregularities
IEBC irregularities occurred in 34 of the 83 polling station/streams that AGLI/FCPT observed, amounting to 41.5%. These irregularities were wide-ranging and included denial of access to accredited observers, failure to complete manual procedures, limited or no use of electronic systems, failure to provide secrecy for voters, inappropriate influencing of voters and issuance of multiple or unstamped ballot papers. SMS messages from our community observers included 14 in this category covering many of the same concerns.
AGLI/FCPT began encountering problems with IEBC performance during the issuance of observer badges. Our CIC Coordinator, Peter Serete, made 5 different trips from Kakamega to Nairobi to pick them up before they were completed. The badges were finally ready on March 24th. Since we planned to distribute them at the end of each observer training session; that left us only one week to conduct the sessions throughout western Kenya. When we distributed the badges we discovered that 6 were spoiled and over 20 had mismatched names and photos that IEBC did not have time to correct. All of the thousands of observer badges needed for the election were being produced by a single staff member on one personal computer. IEBC had obviously underestimated the effort.
Problems with observer accreditation continued at polling stations. Seven observers encountered hostility or were refused access in eight different polling stations. Three were not allowed entry at four different stations. (One tried another station when refused at his initial assignment.) At least two different observers were asked to provide a signed secrecy agreement although IEBC had one on file for our organization and told us that was all that was necessary. When these observers returned with the requested document one of them was still turned away. Two more observers had their accreditation questioned but were eventually allowed access. Two others reported that the PO in their station would not allow them access to the ballot paper numbers and another was initially told not to write anything.
Thirty-one instances of IEBC failure to correctly complete manual procedures were reported. The most serious of these were 6 reports of improper ballot paper issuance. One observer reported to the PO that a clerk was issuing multiple presidential ballots to individual voters. The clerk was subsequently arrested and removed from the polling station, but an excessive amount of votes for president at that station was not challenged during the counting. A voter in Mount Elgon reported to AGLI/FCPT interviewers doing a follow-up on programs that he had been issued 10 presidential ballot papers. He refused to take 9 of them, but reported to us that a police officer who was voting was given 30 presidential ballots. Two other over-issuances were reported to POs who took corrective action. There were also 2 reports of clerks failing to stamp ballot papers causing them to be rejected during the counting.
Failure of IEBC electronic systems was pervasive. The most commonly reported causes for this failure were password issues and batteries which died. Observer reports indicate that computer batteries were lasting until sometime between 10 and 11:30 a.m. Since polls were required to be open from 6 a.m. until 5 p.m., the batteries were lasting less the half of the time required. Twenty-one stations observed were able to use the EVID system only part of the time. Another 10 couldn’t use it at all. This meant that 26.8% of the stations resorted to manual registers some or all of the time. Four SMS messages also indicated similar problems. Our observers reported that some manual registers were not organized effectively causing excessive time for clerks to find voters’ listings and shuffling of voters from one stream to another. Many stations were also unable to transmit the results of the presidential ballot count electronically. Observers reported 24 of 83 stations (29.3%) that did not do electronic submission. One SMS message was also received indicating the failure of this system.
Another category of IEBC irregularities included items affecting the secrecy of voting. In 2 reported instances the way booths were set up did not adequately maintain privacy. In 8 stations, crowds of voters (2 instances) or agents (6 instances) were able to observe voters as they marked ballots in the booths.
One serious irregularity involves failure to follow voter Identification procedures. These reports included failure to verify voter Identification, voters’ names missing from electronic and/or manual registers, and voters listed in the register for a polling station different from the one at which they registered. In one case, 88 voters were allowed to vote at the polling station where they had registered even though their names appeared on the register for a different station. In another, 80 voters who were certain they had registered were not allowed to vote at all because their names were missing.
Two POs and several agents were reported to have told voters how to vote. Other more minor irregularities were reported and can be seen in Appendix A.
While any one of these irregularities could be attributed to human error, the prevalence of problems in almost half of the stations observed indicates a more serious problem, one that opens the door for fraud. At the very least, in future elections IEBC must be required to test automated systems more thoroughly including capacity testing for large volumes, vet the temporary election staff more thoroughly, and provide more complete training.
Inappropriate Agent Behavior
Although agents were required to sign a Code of Ethics, our observers reported inappropriate agent behavior in 11 different polling stations (15.2%). These behaviors included campaigning in the polling station, watching how voters voted, telling voters how to vote and being uncooperative. In four of these instances a PO or security officer stopped the offense. Additionally, agents were involved in 3 instances of bribery described in the next section.
There was some lack of clarity regarding the procedures for helping voters who needed assistance which led to some of the inappropriate behaviors. In the IEBC training materials it states that a voter who needs assistance may include the disabled, pregnant women, elderly, and illiterate voters. Such persons are permitted to bring someone with them to assist under certain limitations. If they do not, the PO may assist them. However, when our observers got to polling stations, the POs were asking agents to observe this assistance, usually one agent each time on a rotating basis. In some cases agents were doing the assistance without the presence of IEBC staff. Partly this was due to a high number of people needing assistance. There were times when more than one voter needed assistance at the same time. The IEBC needs to either abide by its published procedures or revise them. The current situation undermined the voter’s right to vote in secrecy. Allowing agents to observe the assistance perpetuates the possibility of coercion of voters.
Bribery
While bribery has the lowest percentage of the major problem areas, it is still a significant issue in Kenyan elections. On election day we received a number of reports regarding observable bribery (see Appendix A). Accredited observers noted 8 instances of bribery taking place in the vicinity of 6 polling stations, 7.3% of the stations observed. It is safe to assume that if bribery occurred in full view of accredited observers, these instances were just the tip of an iceberg with much more done less openly. This assumption is borne out by 6 SMS messages reporting bribery in at least 4 communities. In fact, bribery was the most common problem submitted to the CIC during the period of campaigning. While bribery is illegal, our observations indicate that it is widespread with both politicians and voters expecting it to take place. Until this is prosecuted and punished, voting in Kenyan elections will not be completely free and fair.
Fraud
In the light of the CORD coalition’s Supreme Court petition claiming that the election was fraudulent, AGLI/FCPT has studied whether our observation data provides any confirmation of this claim. We cannot reach any definitive conclusions regarding extensive fraud because our data is limited. For example, we did not assign observers to tallying centers to verify that the polling station counts were transferred correctly onto the tallying forms. Additionally, we had no form to report observations for those observers who did monitor the tallying at the constituency level such as a group at Mount Elgon. Also, we observed only 83 of over 30,000 polling stations and the ones we observed included only one of the constituencies (Mount Elgon) whose totals are contested in the petition.
We do, however, see some disturbing evidence of fraud in some polling stations and the likelihood of more wide-spread fraud. This evidence includes:
- An instance of the total number of presidential votes significantly exceeding the totals for the other 5 races
- Observed irregularities in the issuance of ballot papers
- The failure of electronic systems meant to prevent vote rigging
- Unrealistically high percentage (98%) of votes for one presidential candidate in one polling station
Presidential Total Excessive and Issuance of Multiple Ballots
One clear case of fraud reported by an AGLI/FCPT observer occurred at the Eldoret West Social Hall in Turbo Constituency. The observer saw the IEBC clerk issuing multiple presidential ballots to voters. When this was reported the PO notified the police who arrested the clerk. The final vote count shows that the total votes for president were 588 while the other five contests had 496, 497, 493, 434, and 468 (an average of 478). The presidential race had 110 more votes than that average or 23% more votes. This variance is too large and the totals for the other races too consistent for this to be accounted for by people deciding not to cast all of their ballots. The combination of the vote total variance and the arrest of the clerk for issuing multiple ballots clearly indicate fraud. And yet, our observer noted that no agent protested this count so we presume it was added to the national totals.
AGLI/FCPT observers saw clerks issuing multiple ballots in three other polling stations in clear violation of law. This fraudulently increases votes for a particular aspirant especially in a constituency that is the stronghold of a particular candidate. One instance of this observed over-issuance was at a polling station in Mount Elgon. This is one of the constituencies that the CORD petition states failed to note the number of registered voters on its Form 36, the form used to document constituency totals. While we have no report from our observers regarding the Form 36 in question, the CORD accusation of fraud correlates with our observation of fraudulent over-issuance at a polling station in the same constituency.
We also received two reports of clerks who did not stamp the ballots correctly and one report of a clerk putting a voter’s ballots into the wrong ballot boxes. Since unstamped ballot papers and ballots placed in the wrong boxes are rejected, these both represent ways that IEBC officials can fraudulently reduce the number of votes for a candidate.
EVID System Failure
While failure of the EVID system is not in and of itself fraudulent, it was a tool that played a significant role in IEBC’s fraud prevention plan. It was intended, first of all, to verify a registered voter’s identity through biometric data and, secondly, prevent registered voters from voting more than once. The EVID was not working at all in some polling stations and only part of the time in others. It failed in 26.8% of the stations we observed. This forced IEBC election staff to use manual registers in a significant number of polling stations. These registers were not only cumbersome, slowing down the voting process and creating long lines, but also ineffective in preventing duplicate voting. We had several reports of poorly organized manual registers, of voters’ names missing from registers, of a voter being on the biometric list but not the manual, and of voters’ names appearing in a different polling station’s register than the one in which they had registered. Additionally, two observers noted that the IEBC staff either didn’t check identification cards or let people vote who only had a receipt from their registration. Given these problems, it is doubtful that the use of manual registers provided adequate voter identification.
It was widely believed before the election that the EVID system would prevent duplicate voting by interacting with a master register. Indeed, IEBC justified the purchase and deployment of the EVID kits on this basis. After the election the Daily Nation revealed that the system was set up without a link allowing individual polling stations to update the master register. This means that there was not any electronic means for preventing people from voting more than once.
Prevention of duplicate voting using manual procedures depends on a voter’s name appearing once and only once in a single register and on all clerks diligently crossing off the names as people voted. The poor organization of the manual registers leads us to question whether they did have voters’ names listed only once in one register. In many polling stations we observed, the agents and election observers could not clearly see that a clerk was crossing off names and could not validate that it was always done.
Inking of fingers was another manual method of preventing duplicate voting. We received 3 reports of failure to ink fingers. In fact, some observers commented that the setup in the polling station did not ensure that all those who voted received the ink marking. Frequently, the clerk responsible for inking also had other responsibilities such as assisting voters with placing ballots into the correct boxes. It was difficult for that person to complete both responsibilities when the polling station was busy. It was also sometimes impossible for the one inking to stay by the exit to make sure everyone leaving had a mark.
Even if the EVID system had functioned well, there was no effective means to prevent duplicate voting in this election. The manual methods were the same that had been used and were suspect in previous elections. While this does not prove that duplicate voting occurred, considering all the problems with the procedures to ensure that only registered voters voted and to prevent duplicate voting, there is no doubt that the door was left open for fraud to occur.
Electronic Transmission System Failure
The transportation of paper ballots and tallying forms from polling stations to tallying centers at various levels takes considerable time and covers an enormous amount of space leaving another door open for fraud. To prevent manipulation of vote counts during this process, at least for the presidential contest, IEBC planned to have the total votes for presidential candidates electronically transmitted from each polling station/stream. While they clearly stated that the manual count was official and the electronically transmitted count provisional, it was clear that if there was a substantive difference between the two, the results would be contested.
AGLI/FCPT observers from 23 polling stations (28%) reported that POs did not electronically transmit the presidential results. Later during the national tallying, IEBC announced that they would not be using electronically transmitted counts as flaws were found in that system. As with other problems, this does not prove fraud. However, the loss of this parallel means of count transmission leaves observers with no way to validate the reasonableness of the totals in the presidential race.
Unrealistic Presidential Totals
One claim in CORD’s petition was regarding constituencies where the vote totals exceeded the number of registered voters. Our data does not include enough polling stations in enough constituencies to support or deny that this happened. However, we noted that in the stronghold areas of the major candidates throughout the country, “favorite sons” received an unrealistically high percentage of the votes.
The only stronghold polling station that we observed was the Ober Primary School in the Gem District of Siaya County. This county is in Raila Odinga’s home area and voted overwhelming for him as president. In the observed polling station there were 574 votes for Odinga, 4 votes for all other candidates and 9 rejected ballots giving Raila 98% of the vote. Even with the strong pattern of ethnic voting in Kenyan elections, this seems to be unrealistically high.
Voting percentages in the upper 90%s were common in this presidential election in the ethnic areas of each candidate. This is another indication of potential fraud, this time on the part of all major candidates.
Conclusions
While the only fraudulent acts that we directly observed were the issuances of multiple presidential ballots in a few polling stations, the overwhelming evidence of the many ways that fraud could have happened leads to the conclusion that fraud on a larger scale did occur. It is regrettable that the Supreme Court proceedings did not delve further into evidence of extensive fraud. Much analysis remains to be done to uncover what did or did not happen in this election.
We strongly recommend that the IEBC and an external party undertake thorough audits of voting and tallying procedures. The 2010 Bill of Rights guarantees Kenyans the right to”free, fair and regular elections”. That right was not protected in the election of March 4, 2013. The IEBC bears the responsibility for ensuring that Kenyans can exercise that right. It is critical to the future of democracy in Kenya that reliable electoral systems be established for subsequent elections.
Lessons Learned
This is the first time that AGLI/FCPT mounted extensive peace building efforts focusing on a national election. As might be expected some things worked well and others need improvement. The things that worked well and should be repeated include:
- Use of citizen reporters throughout the entire election cycle
- Pairing observers at polling stations/streams
- Use of a detailed reporting form
Most observer groups mobilize for a short period of time beginning just a few weeks before the election. By initiating citizen reporting months before the elections, AGLI/FCPT had continuous information about happenings and concerns in our focus areas. This gave us perspective on election issues and allowed adaptation and refinement of our plans for observation.
Pairing observers allowed for better results because different people notice different things. Also, when there are two observers, it allowed individuals to take breaks for meals and rest while maintaining continual observation, a necessary aspect of effective election observation.
Our observer report form consisted of two pages on both sides with room on the last side for extensive comments and notes. It was structured chronologically with questions about set-up of the polling station/stream at the beginning and vote counts at the end. Use of this structured form ensured that we received consistent, comprehensive information from each observation. The form also made it easier to compile and analyze the data collected.
Our most effective area of observation was the Mount Elgon Constituency where we had both the highest number of observers and the largest number of polling stations/streams. It should also be noted that Mount Elgon is an area in which AGLI/FCPT expended considerable effort dealing with violence and intimidation, particularly during the pre-election period. These efforts included multiple workshops to deal with trauma healing, support for victims of violence and intimidation, and intervention to prevent the cycle of revenge violence. All of this contributes to a large number of people in Mount Elgon who have been affected by AGLI/FCPT programs.
We had a total of 42 observers in Mount Elgon who submitted completed written reports, 38% of the total reports submitted. Mount Elgon also had a high rate of those trained who completed their assignments. The volunteers were spread out to cover 31 polling stations providing the most coverage we had in a single constituency. Our mobilizer in this area, Erastus Chesondi, is known to be extremely effective and proved so again.
The major areas for improvement are:
- Assign observers to tallying centers
- Have text-in process for observers to send significant subsets of data
- Reword and/or redesign report form where needed
- Train and enable regional mobilizers
- Set clearer expectations for mobilizers and observers
- Analyze reasons why fewer than 50% of those trained as observers submitted reports
- Clarify the responsibilities of citizen reporters
Assignments for our observers were to polling stations. We told observers, if they felt able, to move on to the constituency tallying center. Since the counting in most polling stations lasted until well after midnight, only a few observers, such as a group in Mount Elgon, went to a tallying center. The lack of direct reports from tallying stations made it difficult to assess the counting process for the whole election. Next time it would be more effective to be able to track totals at least up to the constituency level. Since the televised coverage is announced by constituency this would give us a way to verify that our polling stations were counted correctly at all levels.
In order to do this, we need to specifically assign observers to tallying stations at least at the constituency level. We also need a way for polling station observers to pass along their totals to the volunteers at the tallying station giving us the ability to link counts from the grassroots up to higher levels. If we have enough volunteers we could also assign some to the county tallying centers. Since our volunteer base is in western Kenya we would have to cooperate with other groups to observe tallying all the way to the national level. This expansion of observation assignments would require either more volunteers or the assignment of fewer observers at the polling station level.
Another strategy for implementing bottom-to-top review would be to select one or two constituencies in which we assign observers to all polling stations/streams and also to related constituency and county tallying stations. This would enable us to track all the votes from a constituency through the entire tallying process. To do this would require intensive recruitment of observers in the selected constituencies. Mount Elgon was the constituency in which we had the highest concentration of observers this year so would be a possible choice for such a focus in the next election.
It took us weeks to collect, collate and analyze observers’ reports. On the other hand, we had a CIC making it easy for community observers to send SMS messages. In future elections, we could plan a subset of information that polling station observers would text to the CIC immediately thus giving us the ability to come to more timely conclusions. For example, ELOG had some items on their written report about arrival at the polling station (such as the number of polling officers present) and the presidential totals that were designed to be texted to a central monitoring office. Additionally, we should devise a faster method for gathering the written reports.
While our detailed report forms worked well there were items that can be improved. For example, the capture of ballot paper numbers was more complex than we realized and required much more space than we allowed on the form. Based on the responses, some items were not clearly understood. For example, we asked observers to notate the number of voters in “line” at different times of day. It would be better to use the word “queue” and to specify that it is the queue outside the polling station not inside that is meant in the question.
AGLI/FCPT needs to build a stronger network of mobilizers to increase effectiveness in the next election. This can be done in several ways, such as mentoring and training new and inexperienced people and recruiting additional area leaders. We can learn from the success of the Mount Elgon area this year how to more effectively mobilize in other areas for the next election.
The whole process of recruiting and training volunteers for election observation was very rushed and last-minute this year. This was due in good part to the difficulty of getting clear information, training materials and identification badges from IEBC. Presuming the process remains relatively the same for the next election, AGLI/FCPT can begin the work earlier and do a more effective job. One area that suffered from the limited timeframe was the communication of expectations for both mobilizers and observers. For example, some observers expected to be paid a “sitting allowance” because other observer organizations do that. This resulted in some who did not complete the work. Next time we need to clearly communicate this to volunteers before they attend a training session and, perhaps, require that they sign a statement that they understand there will be no payment.
Another area of expectation setting that would improve effectiveness is in regard to pairs of observers assigned to a single polling station/stream. Most of the pairs this time were both at the polling station the whole time. By providing a printed “shift schedule” at the training, these pairs could manage their time more effectively providing opportunities for meals and rest periods. This would also ensure that more of the polling stations have coverage through the whole operation. We had 13 forms that were clearly incomplete and several others where it was unclear if the final count numbers were incomplete or just incorrect. It is simply too long a day from 5 am until well after midnight to expect individuals to cover without breaks. Additionally, observer pairs were unsure how to complete the written forms with some combining observations on a single form and others submitting duplicate forms making it hard to do tallying of the observations.
We can also improve the rate of completion from our election observers. With 250 completing their training and 111 turning in completed forms we got only a 44% result from our training investment. One improvement is to develop a more effective method for timely collection of observer report forms. We may still have outstanding forms from this year that haven’t been collected. While we know a certain number of those who haven’t submitted forms dropped out over the issue of payment, it would be helpful to have mobilizers follow up with others to determine the reasons that their forms haven’t been turned in. Knowing the reasons makes it possible to address them next time around.
Out of 1208 citizen reporters who were trained, only about 300 have actively submitted messages. It would be helpful to understand why the others weren’t as active. It could be that the areas where they live did not have problems. A follow-up with those who have not been responding would provide better information for future planning. During the next election cycle it would help to have a regular check-in procedure so that we hear from the CRs whether or not they observe problems.
Overall, the efforts of AGLI/FCPT observers were impressive and useful. Some observers commented that they felt their presence kept others in the polling station on their good behavior. So in addition to providing information about the conduct of the election, observers also serve as deterrents to fraud and misconduct. Given the lack of efficacy and fairness in this election process, future observation is especially important to the development of Kenya’s democracy. The work of election observation aligns well with the peace building mission of the both AGLI and FCPT and should be continued and expanded for future elections.